Terms and Conditions

Prices on this website are subject to change without notice.

Payment can be made by credit card, debit card, PayPal or by cheque. Cheques should be made payable to TheHobbyGoblin and sent to:

TheHobbyGoblin, 13 Queen Street, Burslem, Stoke-on-Trent, Staffordshire ST6 3EL.

Please note: Goods will be dispatched once payment has cleared.

Where orders are received before 2pm on a weekday, we endeavour to dispatch goods on the same day. The dispatch time may be up to two working days.

Guarantee

We work hard to provide a first class service at competitive prices, which makes buying from us a trouble-free and pleasant experience.

At TheHobbyGoblin we sell only brand new, high quality products that come with a full, one-year manufacturer's warranty.

Every item is covered by a 7-day money-back guarantee. Simply return the item to us in its original packaging in re-saleable (original, undamaged) condition for a full refund. Please note that shipping charges for non-defective items are non-refundable.

*Please notify us by phone or email before sending any returns*

Privacy Policy

All personal details provided are treated with the utmost confidence and will not be shared with any third party.

We may, from time to time, send you promotional material relating soley to our business.

If you prefer not to receive these updates, then please email us at info@thehobbygoblin.co.uk (subject: 'Please remove from mailing list').

Complaints

If you wish to make a complaint about any aspect of our service or products, please email us at info@thehobbygoblin.co.uk (subject: 'Complaint').

We aim to reply to any complaint within five working days.

None of the above affects your statutory rights.